Icekap Gel Packs
How many gel packs come with the current Icekap?
The cap contains five numbered cooling pockets plus one optional attachable pocket, allowing the sixth gel pack to provide additional coverage when desired. Each Icekap comes with its own complete gel pack set.
Does every Icekap come with gel packs?
A complete current-model Icekap should arrive with six gel packs. If your Icekap arrives with missing packs, contact [email protected] and include:. Your order number. Purchase date. Where you purchased the cap. A photo of everything you received, i
Can I buy extra Icekap gel packs?
Additional sets of six therapy-grade gel packs are available separately through Icekap.com when in stock. Keeping an extra set in the freezer can be particularly useful if you use your Icekap frequently and want freshly chilled packs ready when your
Can I buy only one specific Icekap gel pack?
Replacement gel packs are normally supplied as a complete set. If you have a damaged, leaking, or missing gel pack, contact [email protected] before purchasing another set. Depending on the circumstances, our team may be able to assist with a replac
How do I put the gel packs into my Icekap?
The numbered gel packs correspond with the numbered pockets inside the cap. Slide each pack completely into its appropriate pocket and make sure it lies as flat as possible before freezing or using the cap. Positioning the packs before they become ve
Can I change Icekap gel packs while they are frozen?
The gel pack pockets are flexible, so packs can be removed and replaced while cold. However, very cold gel packs may naturally become firmer and slightly more difficult to manipulate. If you frequently rotate gel sets, preparing a second fully assemb
Why do Icekap gel packs become firm when frozen?
How flexible a pack feels can vary depending on how cold your freezer is and how long the pack has been chilled. If a gel pack feels excessively rigid or uncomfortable against your head, allow it to soften slightly before use.
What should I do if an Icekap gel pack leaks?
When possible, include:. Your order number. Purchase date. Where the Icekap or gel packs were purchased. A photo of the damaged gel pack. We'll review the situation and help determine the appropriate next step.
Can Icekap gel packs be used with dry ice?
If you're using dry ice to keep Icekaps cold during transportation or treatment, we recommend positioning the gel packs inside the cap before cooling rather than chilling loose packs separately. Extremely low temperatures can make gel packs substanti
How should I store spare Icekap gel packs?
Icekap's current product guidance also recommends keeping a spare set frozen for easy rotation. A freezer-safe bag can help keep the packs organized and protected from freezer odors.
11/2025 Why do my Gel Packs Look Different?
We wanted to share a quick update regarding the appearance of our extra gel packs. As we work on transitioning a portion of our manufacturing back to the United States, some customers may notice that our extra gel packs, purchased separately from the