Returns, Refunds & Exchanges
What is Icekap's return policy?
If your Icekap isn't right for you, contact us within 60 days of purchase so we can help start the return process. Before mailing anything back, contact [email protected] so we can provide the appropriate return instructions.
How do I start an Icekap return?
Your order number. Purchase date. Where you purchased your Icekap. A brief explanation of the return request. Our team will confirm the next steps and appropriate return information.
Where do I send an approved Icekap return?
Historically, U.S. returns have been directed to our Icekap Returns location in Santee, California, but we recommend contacting support before mailing anything so we can confirm the correct instructions for your order.
Does Icekap provide prepaid return labels?
Customers may use their preferred shipping carrier unless our support team provides different instructions for their particular situation. We strongly recommend choosing a tracked shipping method and keeping your tracking number until your return is
Can I exchange my Icekap for a different size?
Contact [email protected] with your order number and the size you need. For a standard size exchange, you generally only need to return the cap itself. You can keep your existing gel packs for use with the replacement cap.
Do I need to return my gel packs during a size exchange?
For a standard size exchange, customers can keep their existing gel packs and return the cap itself. Please contact support before shipping anything so we can confirm the correct instructions for your particular exchange.
What if I ordered the wrong size but my order hasn't shipped yet?
If fulfillment hasn't progressed too far, we may be able to request a size change before your order ships. Because orders can move through fulfillment quickly, changes cannot always be guaranteed.
When will I receive my refund?
You should receive a confirmation once it has been processed. After that, your bank or payment provider may require several additional business days for the funds to appear in your account.
What if my Icekap arrives damaged, defective, or incorrect?
When possible, include:. Your order number. Purchase date. Description of the problem. Photos of the product. Photos of the packaging. We'll review the situation and work with you to make it right.
Can I return an unopened Icekap if I no longer need it for chemotherapy?
Icekap offers a 60-day money-back guarantee, so contact us at [email protected] and we'll help you begin the return process.
Are Icekap gift cards refundable?
If you have a specific issue involving a gift card, contact our support team.