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Icekap Therapeutics Inc.

<h2 dir="ltr" id="isPasted">Please contact us as soon as possible at&#xA0;support@icekap.com.</h2>When possible, include:<ul><li dir="ltr" style="text-decoration:none;">Your order number</li><li dir="ltr" style="text-decoration:none;">Purchase date</li><li dir="ltr" style="text-decoration:none;">Description of the problem</li><li dir="ltr" style="text-decoration:none;">Photos of the product</li><li dir="ltr" style="text-decoration:none;">Photos of the packaging</li></ul>We&apos;ll review the situation and work with you to make it right.

When possible, include:. Your order number. Purchase date. Description of the problem. Photos of the product. Photos of the packaging. We'll review the situation and work with you to make it right.

What if my Icekap arrives damaged, defective, or incorrect?

Returns, Refunds & Exchanges

Which Size of Cool Cap Should I Pick?

Has Icekap Sizing Changed?

How Do I Measure My Head for an Icekap?

What should I do if I am between Icekap sizes?

Does my hairstyle affect Icekap sizing?

Can I adjust how tight my Icekap feels?

Is Icekap sizing based on gender?

Why did Icekap change its sizing and design?

Do you still sell the old Icekap sizes or XXL Icekap?

Icekap Sizing & Fit

What is Icekap's return policy?

How do I start an Icekap return?

Where do I send an approved Icekap return?

Does Icekap provide prepaid return labels?

Can I exchange my Icekap for a different size?

Do I need to return my gel packs during a size exchange?

What if I ordered the wrong size but my order hasn't shipped yet?

When will I receive my refund?

Can I return an unopened Icekap if I no longer need it for chemotherapy?

Are Icekap gift cards refundable?

How long does Icekap shipping take in the continental United States?

What happens if I place my Icekap order after 12 PM EST?

Does Icekap ship to Hawaii and Alaska?

Does Icekap ship to P.O. boxes?

Does Icekap ship internationally?

I need an Icekap before chemotherapy. Can you expedite my order?

U.S. Shipping

Can I wash my Icekap Cool Cap?

How should I wash my Icekap?

Can I put my Icekap in the dryer?

How do I clean Icekap gel packs?

How should I store my Icekap?

Cleaning & Care

Can Icekap be used for migraines?

When should I put on my Icekap for a migraine?

How often can I use Icekap?

How long does Icekap stay cold?

How can I keep an Icekap cold throughout the day?

Migraines & Headaches

Can Icekap be used during chemotherapy?

Does cold capping guarantee that I will keep my hair during chemotherapy?

How many Icekaps should I bring to chemotherapy?

Why do chemotherapy patients rotate Icekaps?

How long does one Icekap stay cold enough for chemotherapy use?

How should I prepare my Icekap for chemotherapy?

How should I transport multiple Icekaps to chemotherapy?

Does Icekap have a chemotherapy instruction video?

Icekap & Chemotherapy

How many gel packs come with the current Icekap?

Does every Icekap come with gel packs?

Can I buy extra Icekap gel packs?

Can I buy only one specific Icekap gel pack?

How do I put the gel packs into my Icekap?

Can I change Icekap gel packs while they are frozen?

Why do Icekap gel packs become firm when frozen?

What should I do if an Icekap gel pack leaks?

Can Icekap gel packs be used with dry ice?

How should I store spare Icekap gel packs?

11/2025 Why do my Gel Packs Look Different?

Icekap Gel Packs

Where can I buy Icekap?

Are Icekap Cool Caps currently in stock?

Why does Icekap sometimes say it cannot ship to my address?

Why were some Icekap products unavailable?

Are Icekap multi-cap bundles available?

Has the Icekap Cool Cap recently been redesigned?

Ordering & Product Availability

How do I find my Amazon order number?

I gave Icekap the wrong Amazon number. Where do I find the correct one?

I received an older Icekap model from Amazon. What should I do?

My Amazon Icekap was missing gel packs. What should I do?

Amazon Orders

Can I purchase the current Icekap with an HSA or FSA?

Why can't I use my HSA or FSA for the new Icekap if I could previously?

Guide to HSA and FSAs

HSA & FSA Payments

How can I contact Icekap?

Does Icekap have a customer service phone number?

What information should I include when contacting Icekap Support?

Customer Support

Does Icekap work with healthcare professionals?

Can I participate in Icekap product testing?

Healthcare Professionals, Product Testing & Partnerships

Why might information about Icekap look different between Amazon and Icekap.com?

What are the current Icekap sizes?

What happened to the older Icekap design?

Current Product & Inventory Questions

Icekap Help Center: Frequently Asked Questions

Please contact us as soon as possible at support@icekap.com.

What if my Icekap arrives damaged, defective, or incorrect?Updated 2 hours ago

Please contact us as soon as possible at [email protected].