<div id="isPasted" style="box-sizing: border-box; margin-bottom: 30px; text-align: center; position: relative; color: rgb(68, 68, 68); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h1 id="isPasted" style="text-align: left;">USA Shipping Policy</h1>Here&#x2019;s an overview of our current shipping policy so you know what to expect when you place an order:<hr data-start="355" data-end="358" style="text-align: left;"><h3 data-start="360" data-end="385" style="text-align: left;" id="shipping-options">Shipping Options</h3><ul data-start="386" data-end="780"><li data-start="386" data-end="591">Continental U.S. Orders:<ul data-start="421" data-end="591"><li data-start="421" data-end="481">Small orders:&#xA0;$14.00 for 2-business-day shipping<ul><li data-start="421" data-end="481">(Currently, due to circumstances beyond our control, most orders ship on a 5-business-day timeline)</li></ul></li></ul></li><li data-start="593" data-end="688">Chemotherapy Bundle Orders:<ul data-start="631" data-end="688"><li data-start="631" data-end="688">$39.99 flat-rate shipping within the continental U.S.</li></ul></li><li data-start="690" data-end="780">Hawaii &amp; Alaska:<ul data-start="717" data-end="780"><li data-start="717" data-end="780">$29.99 for standard shipping (usually 7+ business days)</li></ul></li></ul><blockquote data-start="782" data-end="862">Orders placed after 12 PM EST will be shipped the next business day.</blockquote><hr data-start="864" data-end="867" style="text-align: left;"><h3 data-start="869" data-end="894" style="text-align: left;" id="additional-notes">Additional Notes</h3><ul data-start="895" data-end="1122"><li data-start="895" data-end="950">We&#x2019;re not currently able to ship to P.O. boxes.</li><li data-start="951" data-end="1003">We do not ship internationally at this time.</li><li data-start="1004" data-end="1122">For customers in Canada, please visit <a data-start="1048" data-end="1078" rel="noopener" target="_new" href="https://icekap.ca">IceKap.ca</a> to order directly from our Canadian site.</li></ul><hr data-start="1124" data-end="1127" style="text-align: left;">We know how important timely delivery is, and we&#x2019;re working to keep shipping as smooth and reliable as possible despite the recent delays.If you have an urgent need (like for an upcoming chemo appointment), please reach out to us at <a data-start="1421" data-end="1439" rel="noopener">support@icekap.com</a> so we can do our best to help.Warm regards,IceKap Support</div>

USA Shipping Policy

Measure Twice, Order Once! To avoid the hassle of returns and exchanges, please follow our <a href="https://help.icekap.com/en-US/which-size-of-cool-cap-should-i-pick-258537" rel="noopener noreferrer" target="_blank">sizing guide</a> carefully. Measure a few times to be sure, and if you&apos;re between sizes, round up. You can always tighten a larger Cool Cap, but you can&apos;t make a small one bigger. 60-Day Money-Back Guarantee If you don&apos;t love your Icekap, contact us within 60 days for a no-questions-asked refund. <a href="https://help.icekap.com/en-US/contact" rel="noopener noreferrer" target="_blank">Contact Form</a><a></a> Size Exchanges<ul><li dir="ltr" style="text-decoration:none;">If you ordered the wrong size, we&#x2019;re happy to exchange it. You&apos;ll cover the shipping costs for returning the Cool Cap to us. For exchanges you will only need to send the Cap with&#xA0;no gel packs. The Gel Packs are all the same size so there is no need to send these back.&#xA0;</li><li dir="ltr" style="text-decoration:none;">We will cover the shipping cost of the replacement cap to you (no gel packs).</li><li dir="ltr" style="text-decoration:none;">To start an exchange, use our <a href="https://help.icekap.com/en-US/contact" rel="noopener noreferrer" target="_blank">Contact Form</a>.</li></ul> Product Returns<ul><li dir="ltr" style="text-decoration:none;">The customer is responsible for all shipping costs for returns.</li><li dir="ltr" style="text-decoration:none;">International customers are also responsible for any duties or taxes.</li><li dir="ltr" style="text-decoration:none;">To start a return, use our <a href="https://help.icekap.com/en-US/contact" rel="noopener noreferrer" target="_blank">Contact Form</a>. Unrequested returns won&apos;t be accepted.</li><li dir="ltr" style="text-decoration:none;">Once your return is approved, we&#x2019;ll provide a shipping address and instructions</li></ul>Refunds<ul><li dir="ltr" style="text-decoration:none;">Once we receive and inspect your return, we&apos;ll notify you of approval.</li><li dir="ltr" style="text-decoration:none;">If approved, you&apos;ll be refunded on your original payment method within 10 business days.</li><li dir="ltr" style="text-decoration:none;">If you don&apos;t see the refund after 15 business days, contact us at&#xA0;<a href="mailto:support@icekap.com">support@icekap.com</a></li></ul>Damages and Issues Inspect your order upon receipt. Contact us immediately if it&apos;s defective, damaged, or incorrect so we can make it right at <a href="mailto:support@icekap.com">support@icekap.com</a> Gift Cards Gift cards cannot be returned. If you have any other questions please reach out through our&#xA0;<a href="https://help.icekap.com/en-US/contact" rel="noopener noreferrer" target="_blank">Contact Form</a>

Returns & exchanges

<h1 id="currently-accepted-payment-methods">Currently Accepted Payment Methods</h1><h1 style="text-align: left;" id> </h1><img src="https://uploads.gorgias.io/P4k1n6jkjEN2reOX/undefined-a359f3a5-8bf2-433d-9a0a-7987f21ffa33" style="width: 592px;" class="fr-fic fr-dib"><h1 style="text-align: left;" id="-1"> </h1><h1 style="text-align: left;" id="-2"> <img src="https://uploads.gorgias.io/P4k1n6jkjEN2reOX/undefined-adc6dd85-909d-4f18-9943-e5e6bd1b375e" style="width: 568px;" class="fr-fic fr-dib"></h1>

Accepted Payment Methods

Information about sizing and how to pick the correct size of Icekap Cool Cap.

Which size of Cool Cap should I pick?

Click here for more information on HSA/FSA cards.

<h1 style="text-align: center;" id="now-you-can-checkout-with-yourhsafsa-cards">Now you can checkout with your&#xA0; HSA/FSA Cards</h1><img src="https://attachments.gorgias.help/P4k1n6jkjEN2reOX/hc/3dBwk7WZy52NZ9mO/2024071618-cc76ac6c-d560-45b5-951c-54fcc6cf9bde-sdfsdfsf.svg" style="width: 712px;" class="fr-fic fr-dib"> <a class="fr-strong" href="https://help.icekap.com/en-US/guide-to-hsa-and-fsas-605559" rel="noopener noreferrer" target="_blank">Click here for more information on HSA/FSA cards&#xA0;</a>

Checkout with HSA/FSA Cards

<div id="isPasted" style="box-sizing: border-box; margin-bottom: 30px; text-align: center; position: relative; color: rgb(68, 68, 68); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h1 id="isPasted">UK Shipping Policy</h1> We are currently unable to process International Orders. Check back here for more information. <s>All Orders: UK Wide Expedited Postage &#xA0;&#xA3;9</s><s>3-5 Days Shipping Time</s><div id="isPasted" style="box-sizing: border-box; margin-bottom: 30px; text-align: center; position: relative; color: rgb(68, 68, 68); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div><s> </s><s> </s><s>Orders processed after 12pm EST will be shipped the next business day. </s></div> </div> </div><h3 id> </h3>

United Kingdom Shipping Policy

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