USA Shipping Policy

We know that when you order an Icekap, you often want it as quickly as possible. Below is an overview of our current U.S. shipping options and a few important things to know before placing your order.

Continental U.S. Shipping

Most Icekap orders within the continental United States currently ship on an approximately 5-business-day timeline.

Please keep in mind that shipping and delivery times may vary depending on inventory, your location, weekends, holidays, and carrier delays.

Hawaii & Alaska

We offer standard shipping to Hawaii and Alaska for $29.99.

Please allow approximately 7+ business days for delivery.

Chemotherapy Bundle Orders

Please Note: As part of the recent launch of our newly updated Icekap Cool Caps, our multi-cap bundles are temporarily unavailable for purchase. We're working to make them available again soon!

If you're interested in purchasing multiple cap, particularly for chemotherapy use, please contact us at [email protected]. Our team will be happy to let you know what options are currently available.

Chemotherapy Bundle orders have a $39.99 flat-rate shipping fee within the continental United States.

If you're ordering an Icekap for an upcoming chemotherapy appointment, we understand that timing can be especially important. Please contact us at [email protected] if you're working with a particularly tight treatment schedule, and we'll do our best to let you know what options are available.

Order Processing

Orders placed after 12 PM EST may not begin processing until the next business day.

Please keep this in mind when estimating when your order will arrive, particularly if you need your Icekap by a specific date.

Additional Shipping Information

• We are currently unable to ship to P.O. boxes.

• We do not currently ship internationally through our U.S. website.

• Customers in Canada can purchase Icekap products through our Amazon store.

Having Trouble at Checkout?

If our website says that an Icekap cannot be delivered to your address, the problem may not actually be your location.

During periods of limited inventory, our checkout system may display a shipping or delivery error when the product you're trying to purchase is temporarily out of stock.

If you're located within one of our supported shipping areas and believe you should be able to place an order, please contact us at [email protected]. We'll be happy to help determine what's happening.

We know how important timely delivery can be, particularly when an Icekap is needed for an upcoming treatment or to help manage migraines and other discomfort. Our team will always do our best to make the ordering and shipping process as smooth as possible.

Warmly,
Icekap Support