Returns & exchangesUpdated 3 months ago
Measure Twice, Order Once!
To avoid the hassle of returns and exchanges, please follow our sizing guide carefully. Measure a few times to be sure, and if you're between sizes, round up. You can always tighten a larger Cool Cap, but you can't make a small one bigger.
60-Day Money-Back Guarantee
If you don't love your Icekap, contact us within 60 days for a no-questions-asked refund. Contact Form
Size Exchanges
If you ordered the wrong size, we’re happy to exchange it. You'll cover the shipping costs for returning the Cool Cap to us. For exchanges you will only need to send the Cap with no gel packs. The Gel Packs are all the same size so there is no need to send these back.
We will cover the shipping cost of the replacement cap to you (no gel packs).
To start an exchange, use our Contact Form.
Product Returns
The customer is responsible for all shipping costs for returns.
International customers are also responsible for any duties or taxes.
To start a return, use our Contact Form. Unrequested returns won't be accepted.
Once your return is approved, we’ll provide a shipping address and instructions
Refunds
Once we receive and inspect your return, we'll notify you of approval.
If approved, you'll be refunded on your original payment method within 10 business days.
If you don't see the refund after 15 business days, contact us at [email protected]
Damages and Issues
Inspect your order upon receipt. Contact us immediately if it's defective, damaged, or incorrect so we can make it right at [email protected]
Gift Cards
Gift cards cannot be returned.
If you have any other questions please reach out through our Contact Form