Returns & exchangesUpdated 3 months ago
If you don't love your Icekap for any reason, contact us within 60 days for a no-questions-asked refund.
If you've ordered a size that doesn't fit, we're more than happy to do a size exchange or a full refund. We'll cover the cost of a size exchange, but we will have to ask you to cover the shipping.
But you should be able to avoid all that hassle by following these steps:
- Follow our sizing guide to find out the size you'll likely need. We recommend measuring a few times, just to be sure.
- If you find your measurement "between sizes," round up. You can tighten a larger Cool Cap to fit your head, but you can't make a small one any looser.
To start a return, you can contact us using our Contact Form
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions using our Contact Form
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected]