Amazon Orders
How do I find my Amazon order number?
Locate your Icekap purchase and open the order details. Your Amazon order number will usually look similar to:. 123-4567890-1234567. Copy that number and send it to Icekap Support when requesting assistance. A screenshot of the order page is also hel
I gave Icekap the wrong Amazon number. Where do I find the correct one?
Amazon → Returns & Orders → Your Icekap Order. Look for a number formatted approximately like:. 123-4567890-1234567. Send that number to us and we'll use it to help verify your purchase.
I received an older Icekap model from Amazon. What should I do?
Your Amazon order number. Purchase date. Photos of the product you received. Amazon inventory and return processing can occasionally result in older or incorrect products being shipped. We'll review what you received and help determine the best solut
My Amazon Icekap was missing gel packs. What should I do?
If fewer than six were included, contact us with:. Your Amazon order number. Purchase date. Photos of the cap, gel packs, and packaging. We'll review the order and help get the issue sorted out.