During that transition, some Amazon and Icekap.com pages may temporarily display different information. When you're unsure whether a listing represents the current product, contact support@icekap.com and we'll be happy to confirm it.

<h2 dir="ltr" id="isPasted">Icekap recently introduced an updated model and has been transitioning product listings, inventory, sizing information, and fulfillment systems.</h2>During that transition, some Amazon and Icekap.com pages may temporarily display different information.When you&apos;re unsure whether a listing represents the current product, contact&#xA0;support@icekap.com&#xA0;and we&apos;ll be happy to confirm it.

Why might information about Icekap look different between Amazon and Icekap.com?

Regular. L/XL. Older Medium, Large, XL, and XXL labels may still appear on older listings, reviews, images, or search results. Always refer to the current Icekap sizing chart before ordering.

<h2 dir="ltr" id="isPasted">The current updated Icekap uses two primary sizes:</h2><ul><li dir="ltr" style="text-decoration:none;">Regular</li><li dir="ltr" style="text-decoration:none;">L/XL</li></ul>Older Medium, Large, XL, and XXL labels may still appear on older listings, reviews, images, or search results.Always refer to the current Icekap sizing chart before ordering.

What are the current Icekap sizes?

We are no longer able to reliably supply older caps as replacements. If you're a longtime customer and have feedback about differences between the previous and current designs, we'd genuinely like to hear it. Please contact support@icekap.com so your

<h2 dir="ltr" id="isPasted">The previous Icekap design has been discontinued and remaining old-model inventory has largely been exhausted.</h2>We are no longer able to reliably supply older caps as replacements.If you&apos;re a longtime customer and have feedback about differences between the previous and current designs, we&apos;d genuinely like to hear it. Please contact&#xA0;support@icekap.com&#xA0;so your comments can be shared with our Product Development team.

What happened to the older Icekap design?

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Icekap Therapeutics Inc.

Current Product & Inventory Questions

Which Size of Cool Cap Should I Pick?

Has Icekap Sizing Changed?

How Do I Measure My Head for an Icekap?

What should I do if I am between Icekap sizes?

Does my hairstyle affect Icekap sizing?

Can I adjust how tight my Icekap feels?

Is Icekap sizing based on gender?

Why did Icekap change its sizing and design?

Do you still sell the old Icekap sizes or XXL Icekap?

Icekap Sizing & Fit

What is Icekap's return policy?

How do I start an Icekap return?

Where do I send an approved Icekap return?

Does Icekap provide prepaid return labels?

Can I exchange my Icekap for a different size?

Do I need to return my gel packs during a size exchange?

What if I ordered the wrong size but my order hasn't shipped yet?

When will I receive my refund?

What if my Icekap arrives damaged, defective, or incorrect?

Can I return an unopened Icekap if I no longer need it for chemotherapy?

Are Icekap gift cards refundable?

Returns, Refunds & Exchanges

How long does Icekap shipping take in the continental United States?

What happens if I place my Icekap order after 12 PM EST?

Does Icekap ship to Hawaii and Alaska?

Does Icekap ship to P.O. boxes?

Does Icekap ship internationally?

I need an Icekap before chemotherapy. Can you expedite my order?

U.S. Shipping

Can I wash my Icekap Cool Cap?

How should I wash my Icekap?

Can I put my Icekap in the dryer?

How do I clean Icekap gel packs?

How should I store my Icekap?

Cleaning & Care

Can Icekap be used for migraines?

When should I put on my Icekap for a migraine?

How often can I use Icekap?

How long does Icekap stay cold?

How can I keep an Icekap cold throughout the day?

Migraines & Headaches

Can Icekap be used during chemotherapy?

Does cold capping guarantee that I will keep my hair during chemotherapy?

How many Icekaps should I bring to chemotherapy?

Why do chemotherapy patients rotate Icekaps?

How long does one Icekap stay cold enough for chemotherapy use?

How should I prepare my Icekap for chemotherapy?

How should I transport multiple Icekaps to chemotherapy?

Does Icekap have a chemotherapy instruction video?

Icekap & Chemotherapy

How many gel packs come with the current Icekap?

Does every Icekap come with gel packs?

Can I buy extra Icekap gel packs?

Can I buy only one specific Icekap gel pack?

How do I put the gel packs into my Icekap?

Can I change Icekap gel packs while they are frozen?

Why do Icekap gel packs become firm when frozen?

What should I do if an Icekap gel pack leaks?

Can Icekap gel packs be used with dry ice?

How should I store spare Icekap gel packs?

11/2025 Why do my Gel Packs Look Different?

Icekap Gel Packs

Where can I buy Icekap?

Are Icekap Cool Caps currently in stock?

Why does Icekap sometimes say it cannot ship to my address?

Why were some Icekap products unavailable?

Are Icekap multi-cap bundles available?

Has the Icekap Cool Cap recently been redesigned?

Ordering & Product Availability

How do I find my Amazon order number?

I gave Icekap the wrong Amazon number. Where do I find the correct one?

I received an older Icekap model from Amazon. What should I do?

My Amazon Icekap was missing gel packs. What should I do?

Amazon Orders

Can I purchase the current Icekap with an HSA or FSA?

Why can't I use my HSA or FSA for the new Icekap if I could previously?

Guide to HSA and FSAs

HSA & FSA Payments

How can I contact Icekap?

Does Icekap have a customer service phone number?

What information should I include when contacting Icekap Support?

Customer Support

Does Icekap work with healthcare professionals?

Can I participate in Icekap product testing?

Healthcare Professionals, Product Testing & Partnerships

Icekap Help Center: Frequently Asked Questions